Privacy policy

1. Personal information we may collect

• Identity data, including profile and verification details where required.
• Contact data, including email, phone number, and address details.
• Transaction data across orders, payments, payouts, and refunds.
• Technical data such as IP address, device information, and usage logs.
• Support data including tickets, call records, and chat transcripts.

2. How we get your personal information and why we have it

We collect data directly when you create an account, place orders, list products, use payment features, or contact support.

We may receive additional data from payment partners, logistics partners, verification providers, and fraud monitoring services to operate the marketplace securely.

3. The legal basis for using your personal information

• Consent where required by law.
• Contractual necessity to provide requested services.
• Legal obligations including fraud prevention and financial compliance.
• Legitimate interests such as platform safety and service reliability.

4. How we may use your personal information

• Account onboarding, authentication, and profile management.
• Order processing, payment handling, dispute resolution, and refunds.
• Support responses, service updates, and security notifications.
• Fraud detection, risk analysis, abuse prevention, and enforcement.
• Analytics and product improvements for better user experience.

5. Your data protection rights

• Right to request access to personal information we hold.
• Right to request correction of inaccurate information.
• Right to request deletion where retention is not legally required.
• Right to object to or restrict specific processing.
• Right to opt out of direct marketing communications.
• Right to request portability where technically feasible.

6. Disclosing your personal information

We share only necessary data with trusted service providers and partners involved in payments, delivery, infrastructure, analytics, and support.

We may disclose information where required by lawful process, regulation, or court order.

7. Data security and retention

We implement administrative and technical controls to protect against unauthorized access, misuse, and loss.

Data is retained for operational, legal, compliance, and dispute-resolution periods, then deleted or anonymized where possible.

8. Marketing

Where permitted, we may send product and promotional communications. You can unsubscribe at any time.

Service-critical messages related to orders, payments, and security may still be sent.

9. Cookies

We use cookies and similar tools for sign-in continuity, performance, analytics, and security monitoring.

You may manage cookie behavior in browser settings.

10. Do not track requests

Browser do-not-track behavior may vary by browser and standards support. Cookie preferences can be managed directly through browser settings.

11. Minors

Our services are not directed to users under 18. We do not knowingly collect personal information from minors.

12. International data transfers

Where cross-border transfers occur, we use appropriate safeguards and legal mechanisms required under applicable law.

13. Updates to our privacy notice

We may update this notice to reflect service, regulatory, or operational changes. Material updates will be published on this page.

14. Contact us

For privacy questions or rights requests, contact our privacy support team.