Support
We're here to resolve it fast
Order issue, payment concern, or account question. Choose a support channel and get guided help quickly.
Contact Channels
Live Chat
Best for urgent issues like active orders, failed payments, or delivery delays.
Available daily | 9:00 AM - 9:00 PM WAT
Phone Support
Speak with the support team for account or order concerns that need direct help.
+234 000 000 0000 | Mon-Fri, 9:00 AM - 5:00 PM WAT
Report an issue
If an item was damaged, wrong, missing, or delayed, submit a structured report and we'll investigate immediately.
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Open Help & Support and choose Report an Issue.
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Select the closest issue type: order, payment, account, or other.
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Describe what happened and attach screenshots if available.
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Submit and track your ticket updates in-app.
FAQ
Frequently asked questions
Can I cancel my order after payment?
You can cancel before the seller ships. After dispatch, use return or issue reporting options in your order details.
How long do refunds take?
Refund timing depends on payment method and resolution status. Most approved refunds are processed within 3-7 business days.
Why is Pay on Delivery not showing?
Pay on Delivery appears only for eligible sellers, locations, and product categories during checkout.
Can I update delivery address after ordering?
Address changes are possible before dispatch. Contact support quickly with your order ID.
How do I link my bank account for withdrawals?
Go to Wallet settings, complete identity verification, and add your bank details to enable withdrawals.
Where can I see all my support tickets?
Open Help & Support in-app to view ticket history, statuses, and response updates.